Unfortunately, not all Shutterfly albums can be downloaded. This is because Shutterfly has created a new type of album which is not currently supported by the Shutterfly Exporter.
If your album loos similar to this, it is supported
If your album looks similar to this, it is not supported
If you would like to be updated of changes to the Shutterfly Exporter, please fill out this short survey.
https://goo.gl/forms/fN0JqdJ6T30mZoIr1
Thanks